What can I do if my Ploom X Advanced is malfunctioning?

You should first contact us for all necessary information. Our Ploom Care team will try to fix the problem and point out further options. 

Please reffer to our Privacy notice.

Customers need to know that by any means they should not throw away the device.

Are you over 18?


You must be 18 years old to enter this site.

Only existing adult smokers and users of vapes and other nicotine products in Serbia are permitted access to this

website and Ploom products. Ploom products are not smoking cessation aids or without risk and can be addictive.

See this page for more information.