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My Ploom AURA has vibrated 5 times. What does this mean?
If your Ploom AURA vibrates five times in a row, it indicates a temperature error. It's likely that your device has been exposed to an environment above 35°C or below 5°C.
If so, try moving your device somewhere warmer or cooler, according to your environment and give it some time to adjust. If you are still experiencing difficulties, get in touch with our Ploom Care team via:
Phone: 0800-077-771
Live Chat
Working hours: Mon–Fri: 9 AM–9 PM, Sat–Sun: 10 AM–6 PM
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- What are heated tobacco devices?
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- What's the difference between Ploom and other heated tobacco products?
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- What does the Ploom device smell like?
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- Can you take the Ploom device on a plane?
- Can I take the Ploom device abroad?
- How do I dispose of used tobacco sticks?
- How can I clean my Ploom Device?
- Are Ploom devices waterproof?
- Where can I find my registration code?
- How do I set up the manual lock on my Ploom device?
- How do I remove the manual lock on my Ploom device?
- How many sessions are available per one charge of the Ploom device?
- How long does it take tobacco sticks to cool down?
- When should I lock my ploom device?
- My Ploom device is not working. What should I do?
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- How long does it take to charge my Ploom device?
- How to reset a Ploom device?
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- Do compatible Ploom tobacco sticks produce tar?
- Can I use compatible Ploom tobacco sticks with other heated tobacco products?
- Can I use other tobacco sticks or cigarettes with my Ploom devices?
- How long does one Ploom session last?
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- What is Ploom AURA?
- How do I start my Ploom AURA device for the first time?
- How to use Ploom AURA?
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- How do I change the heating mode?
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- How to use Ploom X Advanced?
- What does the ‘Refer a Friend’ program involve?
- Where can I find my referral code?
- How can I share my referral code?
- I received a referral code from a friend. How can I use it?
- I shared my referral code with a friend, but I haven’t received my points yet. Why?
- I received a referral code and entered it on the Ploom website. Why isn’t the discount showing in my cart during my first purchase?
- Where can I redeem the referral code I received from my friend?
- How can I receive support if I have issues with the app or my device?
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- How can I disconnect or remove my device from the app?
- How many devices can I pair with the app?
- How does the lock and unlock feature work in the Ploom app?
- What features can I access through the app?
- How can I download the app on Android?
- How can I download the app on iOS?
- Is the Ploom app free to install and use?
- What do I need to do to log in to the app?
- How can I pair my device with my phone?
- What are Ploom AURA's different heating modes?
- How does the Device Radar feature work and what are the limitations?
- How can I manage my consents and notifications?
- How do I reset my Ploom AURA?
- Can I earn Ploom Club points through the app?
