How can we help you?
Which Devices Are Eligible for Trade-In?
The trade-in is available for the previous Ploom X Advanced model, including all limited editions from the previous Ploom X Advanced generation.
- What is a Ploom heated tobacco device?
- Why Choose Ploom?
- Is Ploom a vape or a cigarette?
- What are tobacco sticks?
- What are heated tobacco devices?
- What is Smart HeatFlow™ technology?
- What's the difference between Ploom and other heated tobacco products?
- Is Ploom safer than cigarettes?
- Does the Ploom device produce smoke or ash?
- What does the Ploom device smell like?
- Where can I use my Ploom device?
- Can you take the Ploom device on a plane?
- Can I take the Ploom device abroad?
- How do I dispose of used tobacco sticks?
- How can I clean my Ploom Device?
- Are Ploom devices waterproof?
- Where can I find my registration code?
- How do I set up the manual lock on my Ploom device?
- How do I remove the manual lock on my Ploom device?
- How many sessions are available per one charge of the Ploom device?
- How long does it take tobacco sticks to cool down?
- When should I lock my ploom device?
- My Ploom device is not working. What should I do?
- My Ploom device isn't charging. What should I do?
- How long does it take to charge my Ploom device?
- How to reset a Ploom device?
- Why isn't there an expiry date on my tobacco sticks?
- Do compatible Ploom tobacco sticks produce tar?
- Can I use compatible Ploom tobacco sticks with other heated tobacco products?
- Can I use other tobacco sticks or cigarettes with my Ploom devices?
- How long does one Ploom session last?
- If a tobacco stick breaks and gets stuck, how do I get it out?
- While I’m using my Ploom device, the tobacco stick moves. Is this common?
- What is Ploom AURA?
- How do I start my Ploom AURA device for the first time?
- How to use Ploom AURA?
- How do I know when Ploom AURA is fully charged?
- What are Ploom AURA's different heating modes?
- How do I change the heating mode?
- What is “Battery Saver” mode and how do I activate it?
- What is the Auto-On function?
- Why isn’t the Auto-On function working?
- Where is the button located on the Ploom AURA device?
- What do the LED lights on Ploom AURA indicate?
- My Ploom AURA has vibrated 5 times. What does this mean?
- My Ploom AURA session has stopped during use. What happened?
- Are there accessories for Ploom AURA?
- What fits inside the Ploom AURA Carry Case?
- Are Ploom X Advanced accessories compatible with the new Ploom AURA device?
- How to use Ploom X Advanced?
- What does the ‘Refer a Friend’ program involve?
- Where can I find my referral code?
- How can I share my referral code?
- I received a referral code from a friend. How can I use it?
- I shared my referral code with a friend, but I haven’t received my points yet. Why?
- I received a referral code and entered it on the Ploom website. Why isn’t the discount showing in my cart during my first purchase?
- Where can I redeem the referral code I received from my friend?
- How can I receive support if I have issues with the app or my device?
- Why do I need to give notification permissions for the app? How can I configure them?
- Why is the app asking for Bluetooth permissions and Bluetooth device search permissions?
- Why is the app asking for GPS location permissions?
- How can I disconnect or remove my device from the app?
- How many devices can I pair with the app?
- How does the lock and unlock feature work in the Ploom app?
- What features can I access through the app?
- How can I download the app on Android?
- How can I download the app on iOS?
- Is the Ploom app free to install and use?
- What do I need to do to log in to the app?
- How can I pair my device with my phone?
- What are Ploom AURA's different heating modes?
- How does the Device Radar feature work and what are the limitations?
- How can I manage my consents and notifications?
- How do I reset my Ploom AURA?
- Can I earn Ploom Club points through the app?
- How Do I Trade In My Old Ploom X Advanced Device for the New Ploom AURA?
- Why Should I Trade In My Old Device?
- Do I Need Proof of Purchase to Trade In My Device?
- Do I Need the Original Packaging or the USB Charging Cable for the Trade-In?
- How Often Can I Trade In My Device?
- Which Devices Are Eligible for Trade-In?
- Who Is Eligible to Trade In Their Device?
- Can I Trade In More Than One Device?
- Can I Use My Ploom Club Points to Trade In a Device?
- Do I Earn Ploom Club Points When I Trade In My Device?
- Can I Trade In My Friend’s Device?
