Trade in your old Ploom X Advanced device and receive a new Ploom AURA in return
Trade-in Program – Old for New

YOUR CHOICE CHANGES THE WORLD

We’re giving you the opportunity to make a difference and help create a better world – trade in your Ploom X Advanced device for the smarter, more advanced next-generation device: Ploom AURA, under special conditions. We’ll make sure your old device is properly recycled.


Enjoy the exclusive benefits brought to you by the Ploom Club.

How to exchange your device?

Choose Your Device

Choose Your Device

Follow the link below and select your Ploom AURA device in one of the 4 colors. Membership in the Ploom Club grants you this benefit.

Select the device you are returning

Select the device you are returning

After choosing your Ploom AURA device, mark your Ploom X device that you are returning and continue with the ordering process.

Delivery to your address

Delivery to your address

The Ploom AURA will be delivered to your desired address. Please remember to hand over your old device to the courier upon delivery of the new Ploom AURA.

Trade in your old device for the new Ploom AURA device

As a member of the Ploom Club, we offer you the opportunity to recycle your old device and enhance your ritual with the new generation of Ploom devices.


  • Enjoy a personalized experience with the Ploom App – choose from 4 tobacco heating modes that suit your taste.
  • The elegant all-in-one design fits your style perfectly, feels great in your hand, and fits in your pocket or bag.
  • Unlimited number of uses per session, with automatic heating of the cartridge upon insertion, thanks to the Auto-start feature.
4 Ploom AURA devices in various colors: Jet Black, Lunar Silver, Navy Blue and Rose Gold

Exclusive Benefits for Ploom Club Members

Ploom Club members enjoy exclusive benefits and unique experiences.

Members achieve a certain status based on the number of Points earned:

  • Silver Level: 0 – 1,499 points
  • Gold Level: 1,500 – 2,999 points
  • Black Level: 3,000 points and above

To learn more about the special discounts available to Ploom Club members, please visit our Frequently Asked Questions page.

Visit our FAQ

Explore additional ways to exchange your device

Exchange your device in person

Explore the nearest stores where you can bring your old device and trade it for a new Ploom AURA. Your choice changes the world.


FIND THE NEAREST PLOOM EXPERIENCE ZONE

Find a store

Speak with our Ploom Care agent

Call our Ploom Care team to learn more about how to participate in the Recycling program.


CONTACT US


Call us

*Device replacement is limited to one per user during the duration of the program. The offer is valid only for [Ploom Club members / registered users with a Ploom account]. For more information, please read the Trade-In Terms & Conditions.