Why do I need to register my Ploom AURA & how can I do it?
By registering your device, you receive an extended warranty without needing a receipt. Through our internal system, you will be entitled to device replacement or repair in accordance with the law. By registering, you not only activate your warranty but also automatically earn Ploom Club points on your account.
By registering your Ploom AURA device, you gain the right to warranty coverage, earn Ploom Club points, and get access to Ploom discounts and rewards. The registration process is simple and quick. Register here to start collecting points and discovering personalized benefits.
Registering your Ploom AURA device is quick and simple:
Use your phone to scan the unique QR code located inside the box your device came in. (There is another QR code on the outside, but it is intended for retailers and is not used for registration.)
Scanning the code will take you to the page for creating your personal account. Fill in your details, and that’s it!
- What is a Ploom heated tobacco device?
- Why Choose Ploom?
- Is Ploom a vape or a cigarette?
- What are tobacco sticks?
- What are heated tobacco devices?
- What is Smart HeatFlow™ technology?
- What's the difference between Ploom and other heated tobacco products?
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- What does the Ploom device smell like?
- Where can I use my Ploom device?
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- Can I take the Ploom device abroad?
- How do I dispose of used tobacco sticks?
- How can I clean my Ploom Device?
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- Where can I find my registration code?
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- How do I remove the manual lock on my Ploom device?
- How many sessions are available per one charge of the Ploom device?
- How long does it take tobacco sticks to cool down?
- When should I lock my ploom device?
- My Ploom device is not working. What should I do?
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- How long does it take to charge my Ploom device?
- How to reset a Ploom device?
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- Can I use other tobacco sticks or cigarettes with my Ploom devices?
- How long does one Ploom session last?
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- What is Ploom AURA?
- How do I start my Ploom AURA device for the first time?
- How to use Ploom AURA?
- How do I know when Ploom AURA is fully charged?
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- How do I change the heating mode?
- What is “Battery Saver” mode and how do I activate it?
- What is the Auto-On function?
- Why isn’t the Auto-On function working?
- Where is the button located on the Ploom AURA device?
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- My Ploom AURA has vibrated 5 times. What does this mean?
- My Ploom AURA session has stopped during use. What happened?
- Are there accessories for Ploom AURA?
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- How to use Ploom X Advanced?
- What does the ‘Refer a Friend’ program involve?
- Where can I find my referral code?
- How can I share my referral code?
- I received a referral code from a friend. How can I use it?
- I shared my referral code with a friend, but I haven’t received my points yet. Why?
- I received a referral code and entered it on the Ploom website. Why isn’t the discount showing in my cart during my first purchase?
- Where can I redeem the referral code I received from my friend?
- How can I receive support if I have issues with the app or my device?
- Why do I need to give notification permissions for the app? How can I configure them?
- Why is the app asking for Bluetooth permissions and Bluetooth device search permissions?
- Why is the app asking for GPS location permissions?
- How can I disconnect or remove my device from the app?
- How many devices can I pair with the app?
- How does the lock and unlock feature work in the Ploom app?
- What features can I access through the app?
- How can I download the app on Android?
- How can I download the app on iOS?
- Is the Ploom app free to install and use?
- What do I need to do to log in to the app?
- How can I pair my device with my phone?
- What are Ploom AURA's different heating modes?
- How does the Device Radar feature work and what are the limitations?
- How can I manage my consents and notifications?
- How do I reset my Ploom AURA?
- Can I earn Ploom Club points through the app?
