How can we help you?
How does the lock and unlock feature work in the Ploom app?
The lock/unlock function let's you stay in complete control of your device — whether you're storing it safely or just taking a break between sessions.
When locked, your device cannot be heated or used until unlocked. The device will automatically re-lock 15 minutes after finishing a session, unlocking the device, or reconnecting to your phone (unless another session begins, or the device reconnects to your phone before then).
To lock or unlock your device, use the lock/unlock button in the Ploom app or manually enter the lock pattern directly on your device.
Need more help? Watch our video to learn how to input your device’s manual lock pattern.
- What's Ploom?
- Why choose Ploom X Advanced?
- Is Ploom X Advanced a vape or a cigarette?
- What are tobacco sticks?
- What are devices for tobacco heating?
- What's HeatFlow?
- What's the difference between Ploom X Advanced and other products for tobacco heating?
- Does a 90 - 95% substance reduction rate mean that Ploom X Advanced is safer than cigarettes?
- Does Ploom X Advanced produce smoke?
- What does Ploom X Advanced smell like?
- Does Ploom X Advanced produce ash?
- Can you take Ploom X Advanced on a plane?
- Can I take Ploom X Advanced and compatible tobacco sticks abroad?
- How do I get rid of my used tobacco sticks?
- What is Ploom X Advanced?
- How do I use Ploom X Advanced?
- How do I clean Ploom X Advanced?
- How do I charge Ploom X Advanced?
- Is Ploom X Advanced waterproof?
- Where can I find my Ploom X Advanced registration code?
- What happens if I remove the front panel while using my Ploom X Advanced device?
- How do I set up the Ploom X Advanced manual lock?
- How do I remove the Ploom X Advanced manual lock?
- How does the Ploom X Advanced front panel work?
- Where can I use Ploom X Advanced?
- How many sessions can I have in a row?
- Where's the button on Ploom X Advanced?
- How do I stop a session?
- How long do they take to cool down?
- When should I lock Ploom X Advanced?
- My Ploom X Advanced isn't working. What should I do?
- My Ploom X Advanced isn't charging. What should I do?
- How long will it take to charge my Ploom X Advanced fully?
- How do I reset my Ploom X Advanced?
- Why isn't there an expiry date on my tobacco sticks?
- What's the difference between a heated tobacco stick and a cigarette or cigar?
- Do tobacco sticks produce tar?
- Can I use compatible tobacco sticks with other heated tobacco products?
- Can I use other tobacco sticks or cigarettes with my Ploom X Advanced?
- Can I use other tobacco sticks with my Ploom X Advanced?
- When should I replace my tobacco stick?
- How long does a session last?
- If a stick breaks and gets stuck, how do I get it out?
- My tobacco stick fits better when I push it deep into the heating chamber. Will this damage my Ploom X Advanced?
- When I use Ploom X Advanced, the tobacco stick is moving. Is this normal?
- Can I buy accessories for Ploom X Advanced?
- What can I fit in a Ploom X Advanced carry case?
- Do you deliver outside Serbia?
- Which delivery service do you use?
- Where is my order?
- How long does it take to ship my Ploom X Advanced?
- I've changed my mind. How do I cancel my order?
- If I cancel my order, will you refund me?
- How do I get in touch with the Ploom Care Team?
- What can the Ploom Care Team help with?
- How can I receive support if I have issues with the app or my device?
- Why do I need to give notification permissions for the app? How can I configure them?
- Why is the app asking for Bluetooth permissions and Bluetooth device search permissions?
- Why is the app asking for GPS location permissions?
- How can I disconnect or remove my device from the app?
- How many devices can I pair with the app?
- How does the lock and unlock feature work in the Ploom app?
- What features can I access through the app?
- How can I download the app on Android?
- How can I download the app on iOS?
- Is the Ploom app free to install and use?
- What do I need to do to log in to the app?
- How can I pair my device with my phone?
- What are Ploom AURA's different heating modes?
- How does the Device Radar feature work and what are the limitations?
- How can I manage my consents and notifications?
- How do I reset my Ploom AURA?
- Can I earn Ploom Club points through the app?
