How do I get in touch with the Ploom Care team?

If you're having problems with your Ploom products or compatible tobacco sticks, our Ploom Care team is here to help. Get in touch and we'll do our best to get the problem sorted out as quickly as possible. 

You can reach our Ploom Care Team using the details below: 

Phone: 0800-077-771

E-mail: [email protected]


LiveChat: Click on the LiveChat icon in the bottom right corner of the screen

Open Monday to Friday, 8am - 10pm, Saturday to Sunday, 10am - 6pm

Do not hesitate to contact us.

Are you over 18?


You must be 18 years old to enter this site.

Only existing adult smokers and users of vapes and other nicotine products in Serbia are permitted access to this

website and Ploom products. Ploom products are not smoking cessation aids or without risk and can be addictive.

See this page for more information.