I've changed my mind. How do I cancel my order?

If your order hasn't been shipped yet, you can cancel it from your Account Dashboard/My orders.

If your order has been shipped, you can return it if you've changed your mind. Follow the instructions on our website, or get in touch to speak to the Ploom Care team. 

Are you over 18?


You must be 18 years old to enter this site.

Only existing adult smokers and users of vapes and other nicotine products in Serbia are permitted access to this

website and Ploom products. Ploom products are not smoking cessation aids or without risk and can be addictive.

See this page for more information.