If I cancel my order, will you refund me?

If you cancel your order and we haven't sent out your Ploom X Advanced yet, we'll refund you straight away.

If we've already sent out your Ploom X Advanced, we'll refund you as soon as we receive your return - within a period of 14 days. Your refund will go to the payment method you used when you placed your order. 

Are you over 18?


You must be 18 years old to enter this site.

Only existing adult smokers and users of vapes and other nicotine products in Serbia are permitted access to this

website and Ploom products. Ploom products are not smoking cessation aids or without risk and can be addictive.

See this page for more information.