I've forgotten my login details. What do I do?

If you've forgotten your password and can't log in, we'll help you reset it.

Click on 'Reset your password' on the login page and enter your email address or phone number. We'll see if we can match your details to an account. 

If we can, we'll send you a password reset link. If you can't see our email in your inbox, you might need to check your spam folder. Follow the instructions and you'll be able to reset your password.

If you're still having trouble logging in, get in touch and our Ploom Care team will be able to help. 

Are you over 18?


You must be 18 years old to enter this site.

Only existing adult smokers and users of vapes and other nicotine products in Serbia are permitted access to this

website and Ploom products. Ploom products are not smoking cessation aids or without risk and can be addictive.

See this page for more information.