My Ploom X Advanced isn't working. What should I do?

Here are a few tips to help troubleshoot your Ploom device:

1. First, check the battery level. If it's low, plug your Ploom device in to charge. 

2. Reset your Ploom. To do this, close the cover and remove the front panel. Press and hold the small button with a thin, blunt object until your device vibrates and then replace the front panel. If you're not sure how, contact us.

3. If a reset didn't solve your problem, get in touch with our Ploom Care team by calling us on 0800-077-771 or contact us via our online form.

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You must be 18 years old to enter this site.

Only existing adult smokers and users of vapes and other nicotine products in Serbia are permitted access to this

website and Ploom products. Ploom products are not smoking cessation aids or without risk and can be addictive.

See this page for more information.