My Ploom X Advanced isn't charging. What should I do?

There are a few different reasons why your Ploom X Advanced battery might not charge.

1. Your USB cable might not be connected properly. Double check everything's plugged in correctly.

2. Your USB cable might be faulty. Try using a different USB cable and power socket. It's best to use the official Ploom X Advanced USB cable.

3. Reset your Ploom X Advanced. To do this, remove the front panel. If you're not sure how, contact us.

4. If a reset didn't solve the problem get in touch with our Ploom Care team by calling us on 0800-077-771 or contact us via our online form

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Only existing adult smokers and users of vapes and other nicotine products in Serbia are permitted access to this

website and Ploom products. Ploom products are not smoking cessation aids or without risk and can be addictive.

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