Holiday Operating Hours for Ploom Zones, Customer Support, and Delivery Schedule

With the holiday season approaching, changes will apply to the operating hours of Ploom Experience Zones, which will operate according to an adjusted schedule on non-working days. To support timely planning, please find below all key information regarding the operating hours of our zones, customer support, and delivery services during the holiday period.

Online Order Deliveries During the Holidays

On Wednesday, December 31, deliveries will be available until 2:00 PM for all orders within the city of Belgrade.

From January 1 to January 4, 2026, deliveries will be suspended due to public holidays. Starting Monday, January 5, regular order intake and delivery services will resume across the entire territory of Serbia, in line with standard working hours and delivery timelines. On Christmas Eve, January 6, deliveries will be available only within Belgrade and will operate until 2:00 PM. No deliveries will take place on Wednesday, January 7, due to a public holiday. Regular delivery operations will fully resume as of January 8.

All orders placed during non-working days will be delivered after January 8, 2026.

Ploom Experience Zone Operating Hours

Shopping malls (Galerija, BEO, Ušće, Delta City, Ada Mall, BIG Fashion Belgrade, Stop Shop Borča, Forum Niš, BIG Fashion Promenada Novi Sad, Niš Delta Planet, BIG Fashion Kragujevac, BIG Novi Sad):

• December 31: 10:00 AM – 6:00 PM
• January 1: Closed
• January 6: 10:00 AM – 6:00 PM
• January 7: Closed

On all other days, Ploom Experience Zones will operate as usual from 10:00 AM to 10:00 PM.

Customer Support Operating Hours

Ploom Customer Support will also operate on an adjusted schedule during the holidays. You may contact us at 0800-077-771 for any questions or inquiries during the following times:

• Thursday, January 1: Closed
• Friday, January 2: 9:00 AM – 6:00 PM
• Tuesday, January 6: 9:00 AM – 6:00 PM
• Wednesday, January 7: Closed

Ploom wishes you happy holidays!