Exchange Program: A Unique Opportunity for Change

Join our unique trade-in program! Exchange your Ploom X Advanced device for the more modern, more advanced, and smarter Ploom AURA - a new generation device created for those who seek more and refuse to compromise, taking your experience to a whole new level.

Use this unique opportunity to make a choice that not only transforms your everyday life and favorite rituals, but also enhances your overall experience. Through our initiative, by replacing your old device, you’ll enjoy a more advanced and convenient way to use our advanced technology.

Why Trade-In Your Old Device for the New Ploom AURA?

If you are a Ploom Club member, you have a unique opportunity to trade-in your old Ploom X Advanced device completely free of charge for the new, fourth generation of Ploom devices. By joining our trade-in program, you choose a more advanced experience and benefits that make a difference.

Experience enhanced heated tobacco with a simple, intuitive, and practical device that keeps up with your rhythm at every moment. The new Ploom AURA is a modern choice for contemporary users who seek more. Enjoy a personalized experience with the Ploom App, allowing you to choose between four different heating modes and tailor the duration and intensity of each session to your preferences.

• Elegant all-in-one design that to fits seamlessly into your style, sits comfortably in your hand, compact enough to easily fit into a pocket or bag.
• Unlimited puffs per session with automatic heating triggered upon stick insertion thanks to the new Auto-Start feature
• A larger battery capacity with the new Smart HeatFlow technology; less mess and even easier maintenance with the improved CleanSeal technology.

Who Can Exchange Their Device?

Anyone who owns a Ploom device, has a registered Ploom account, and is ready to elevate their rituals to a higher level and step into a new dimension of the Ploom world is welcome to participate in our exchange program. In this way, you have the opportunity to enhance your experience.

Each user is entitled to replace their old Ploom X Advanced device for a new Ploom AURA once during the program, and enjoy all the advanced features this smart 4^th generation device offers.

How & Where Can You Trade-In Your Device?

There are two options for participating in the trade-in program and replacing your old device with the new Ploom AURA.

1. Visit a Ploom Experience Zone

You can bring the device you want to exchange to any Ploom Experience Zone near you.

2. Simple & Secure Online Device Trade-In

The trade-in program is also available through our website, enabling a simple and secure device exchange. You can find all the details about the exchange program and the oline device trade-in process here.

3. Contact Ploom Care team

Our Ploom Care team is always here for you and ready to help. Contact us for any additional information on how you can trade-in your old device for the new Ploom AURA.

Does the Warranty Reset After the Trade-In?

Yes, your warranty will be reset to one year after you receive the new Ploom device. Don’t forget to register your new Ploom AURA device so the warranty becomes active.

By exchanging your old Ploom X Advanced device for the new, upgraded Ploom AURA, you get more control, more comfort, and a device that keeps up with your rhythm day after day. Join the trade-in program today and take advantage of a unique opportunity to step into a new, modern generation of the Ploom experience, tailored to your preferences at every moment and in every aspect.

This “old-for-new” service is also available online. Visit our  Ploom.rs  website to exchange your old device for a new one and experience the new Ploom AURA firsthand.